Looking to grow your customer service abroad? Let’s talk.
We help companies expand their customer support operations – efficiently, professionally, and with a personal touch. Whether you’re entering a new market or scaling existing operations, our experienced team is here to support you every step of the way. Discover how we can become your trusted partner in delivering outstanding customer experiences worldwide.
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About us
With over 15 years’ experience supporting clients in the banking, insurance, telecommunications and financial sectors, Media System is a leading provider of contact centre services.
With a team of over 300 specjalists, the company runs effective B2B and B2C campaigns, helping businesses to scale up their operations and optimise their costs.
We are not a typical corporation. We focus on building strong relationships with our clients, partners and employees. This enables us to be flexible and adapt to diverse expectations.
+
years of experience
+
Employees
Stronger together - here's why
Trusted by leading brands
AI driven CX improvements
Scalability and flexibility to match your needs
Cost and risk reduction through outsourcing
Award-winning campaigns (Silver Grand Prix PCCA 2024)
Strong market presence in Poland
We are experts in the Contact Center industry
Best customer service
Award - winning Team
We believe that competing in industry competitions provides the best benchmark for an organization and its processes.
In 2024, we won the Silver Grand Prix at the Polish Contact Center Awards, the industry’s most prestigious competition.
2021
Our CC management system, Media Portal, won the 'Złota Słuchawka' award in the 'Internal Organisation Improvement' category.
2022
We won an honorable mention in the HR Dream Team competition in the Organizational Culture and Employee Engagement category.
2023
We have been Laureates of the Forbes Diamonds ranking for the fastest growing companies in the region.
2024
Lucyna Rosińska defended the title of best Consultant on the Welcome Call project at the Polish Contact Center Awards. We received a distinction as a company for the quality of the calls — the Silver Grand Prix.
customer feedback
Explore Real-Life Examples of How We've Helped Businesses Thrive
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Frequently Asked Questions
Yes, if our partner requires multilingual support, we can assign a specialist to each project who can assist customers in both Polish and English.
We have experience in working on projects in languages other than Polish and English. For instance, during periods of high demand, our partners would hand over their Danish- or German-speaking clients to us. Thanks to our offices' location in academic cities, there is the capability for the quick recruitment of project teams with languages such as German, French, Spanish, Italian, Arabic, Chinese, and Japanese.
As a large company, we have experience of working with major organizations across a variety of industries. We can handle large-scale recruitment for complex projects. At the same time, we are small enough to avoid the typical corporate structure. Our organizational structure is flat. This allows us to adapt to our partners' needs, making us flexible.
Contact Information
Location
ul. Zygmunta Augusta 7
85-082 Bydgoszcz, Poland
NIP 554 24 43 417
Business Cooperation Contact
wspolpraca@mediasystem.pl
arasmus@mediasystem.pl
jstepkowski@mediasystem.pl
Email Address
info@mediasystem.pl
