We provide Customer Service Outsourcing services

We support the development of our partners' business through a modern Outsourcing Contact Center.We share our knowledge in the field of effective Call Center and experience in Customer Service at the highest level.
At the same time striving to achieve your business goals. 

Outsourcing Call Center

This solution has been prepared for companies looking for professional support in the field of multi-channel telephone customer service and telemarketing:

  • Telephone Customer Service

  • Helpline

  • Telesales and Telemarketing

  • Help Desk

  • Arranging meetings over the phone

  • Back Office

We will increase the efficiency of your business and reduce the costs of running the project.

NPS - Satisfaction survey

The NPS (Net Promoter Score) service is a customer satisfaction survey program. The simplest and fastest way to assess customer loyalty to a company/brand/product/service. It is applicable wherever the activity is related to sales, in particular the telephone one.

  • Telephone survey

  • SMS survey

  • Research for mobile devices

  • Online study

How likely is it that your customer will recommend your brand to friends and family?
Get to know your customers and find out what their attitude towards your company is!

Our services will develop your business:


We are constantly improving the level of services provided and the quality of customer service, thanks to modern technologies and extensive experience and knowledge of the market.

Expert Level

We are experts in meeting the needs of our clients, and flexible adaptation to the requirements of projects allows us to create long-term, trust-based relationships with our partners.

Individual approach

Individual cooperation processes – allow you to achieve the best results of your campaigns and projects.
We are ready to implement even the most non-standard projects.

Subscribe to our YouTube channel

We would like to share our experience, because we have been exploring the secrets of an effective Contact Center for many years. Together with you, we want to create the Outsourcing industry, which is why on our channel we share knowledge, answer troubling questions, and also give you advice on how to ensure proper customer service! 

Watch and listen to us on channels:


Lucyna Rosi?ska - zwyci??czyni Konkursu Polish Contact Center Awards w kategorii Welcome Call

Members of our Team win the most prestigious industry competitions.

In 2023, our Consultant - Lucyna Rosińska - became the Winner of the Polish Contact Centre Awards in the Welcome Call category.

In the same year, a member of our Team - Agnieszka Banachowska - became a Finalist of the Polish Contact Centre Awards in the Telephone Sales category.






call center workstations



Why should you outsource customer service to us?

We know how to talk to customers

Thanks to many years of experience in telephone service projects from various industries, we have learned to adapt to the most demanding customers.

We understand how important is the quality of service

A good telephone conversation with the client is always a source of positive and long-term business relationships.

We have solutions that will provide you development

Stable implementation of each project is possible thanks to our technical facilities for Call Center service, as well as organizational and, above all, specialized employees.

We treat special every project

We are distinguished by an individual approach to each contractor to whom we offer dedicated solutions.

Trusted us:

Our Partners' opinions:

“Media System, in consultation with the City of Bydgoszcz, implemented the Helpline for Seniors project free of charge. I am full of appreciation for the commitment and support provided. Media System turned out to be a reliable Partner meeting the highest expectations”
Rafał Bruski
“Cooperation with Media System is based on the principle of professionalism and respect for the business partner and is based on the highest standards of operation. A competent, professional and effective partner in sales force outsourcing.”
Leszek Daniluk
Play - Prepaid Dystribution Director
“The Media System team offers a high standard of service in the areas specified in the contract, and the key quality parameters of the implemented actions are maintained at a constant, high level. Reliable and reliable service provider. Positively focused on customer needs”
Piotr Adamek

Let's talk about what we can do to improve your business

Watch and listen to us on channels:

Let's stay

in touch!



Business cooperation contact:


Contact the marketing department


Contact the HR department


Helpline open 8:00-16:00

800 889 829


ul.Zygmunta Augusta 7
85-082 Bydgoszcz
NIP 554 24 43 417

    Media System Sp. z o. o. implements a project co-financed from European Funds from the Smart Growth Operational Program 2014-2020 under Measure 3.4 Working capital subsidies "Working capital subsidy for Media System Sp. z o.o.”

    The aim of the project is to support financial liquidity and support current operations in connection with financial difficulties due to the Covid-19 epidemic, and the expected effect is further, uninterrupted development of the company.

    Project co-financing from the EU: PLN 360,440.43